Delivery & Returns
The hiit republic store has two flat-rate shipping options for Australia wide delivery:
- Standard $10
- Express $15
We do not currently ship internationally. Pickup is not available.
Whilst we hope you love all your items from the hiit republic store, we have a returns policy in place if you are not 100% happy with your purchase.
The hiit republic store will provide a full refund or credit note for all full price items that adhere to the below conditions. We offer free returns, however the cost of return shipping sits with the buyer.
CONDITIONS FOR RETURNS:
- Items must be returned with 14 days of receiving your order;
- All original tags must remain attached and within the original packaging;
- Item(s) must be unworn, and returned in original condition.
Sale items are final and cannot be returned for a refund or store credit, other than in the event of them being faulty.
We recommend choosing carefully to avoid disappointment, so please get in touch at email@example.com if you have any questions regarding sizing.
Any items returned outside the 14 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks or smelling of perfume, will not be accepted for return. hiit republic store reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.
Specific goods are non-returnable and are listed below.
ADDITIONAL NON-RETURNABLE ITEMS:
- Gift cards
- Sale or Sample Items
- Water Bottles
- Faulty or Broken Items that have been affected by the customer.
HOW TO COMPLETE YOUR RETURN
Please email us for a returns authorisation form at firstname.lastname@example.org
To complete your return we require the receipt and returns form to accompany the package sent back to hiit republic store. Please return your package to the following address:
ATT: hiit republic active
Viva Leisure Operations Pty Ltd
Unit 5, First Floor, 141 Flemington Road
Mitchell ACT 2911
Once your return is received and inspected by our team, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund or credit note request.
If approved, then your refund or store credit will be processed and sent to you within 2-3 business days.
Please note, Afterpay orders are subject to the same non-returnable conditions as mentioned under the respective categories.
If you have any queries regarding your Afterpay payments or account, please don’t hesitate to contact Afterpay on 1300 100 729 or at email@example.com.
Only regular priced items may be returned, unfortunately sale and sample items cannot be returned for any sort of refund.
Please note: The final decision on all returns and/or store credits is at the discretion of Viva Leisure Operations Pty Limited, the owner of the hiit republic store.